Refund Policy

Last Updated: January 2026

At Mojo eSIM , we aim to provide reliable digital connectivity services. Since eSIM products are digital and delivered electronically, refunds are subject to the conditions below.

1. Eligible Refund Cases

Refunds may be considered if:

• The eSIM was not delivered successfully after payment.
• The QR code is invalid or unusable.
• The purchased plan cannot be activated due to a technical issue on our side.

2. Non-Refundable Cases

Refunds are not applicable once:

• The eSIM has been activated.
• The QR code has been scanned successfully.
• Data usage has started.
• The customer purchased a plan for an unsupported or incompatible device.
• The issue was caused by incorrect installation or device settings.

Customers are responsible for checking device compatibility before purchasing an eSIM.

3. Refund Request Process

To request a refund, please contact us at:

Please include:

• Order number
• Registered email address
• Description of the issue
• Screenshot or error message, if available

4. Refund Processing Time

Refund requests for non-activated eSIMs may be reviewed within 7 business days. Approved refunds will be processed to the original payment method within 5–10 business days.

5. Chargebacks and Disputes

Customers are encouraged to contact support@mojoesim.com before initiating any payment dispute or chargeback. Chargebacks initiated without contacting support first may result in temporary suspension of services during investigation.

6. Final Decision

Mojoe eSIM reserves the right to approve or reject refund requests based on the refund conditions stated in this policy.

7. Contact Us

For refund-related questions, please contact us: